FAQs
General Questions
What is Plumtree Baby?
What kinds of products to you offer?
Who are your products for?
What makes your products unique?
Are you a childbirth method? Do I need to be certified/affiliated with Plumtree Baby to use your materials?
What does “Plumtree Baby” mean and how did you come up with the name?
Placing an order
Do you have a customer service email address or phone number that I can use to speak with someone about your products and/or about my order?
Do you offer bulk discounts?
Is there any way to brand, customize or “white label” the produces and have them reflect the name/logo of my company?
Do you offer wholesale?
What shipping carrier do you use and when can I expect my shipment to arrive?
How do I change or cancel my order?
What if I am dissatisfied with the materials? Can I return them?
Do you ship internationally?
Do you offer your products in other languages?
I work with disadvantaged and low-income women, do you offer discounts for people like me?
General Questions
What is Plumtree Baby?
Plumtree Baby is a small business based near Denver, Colorado and run by Birth Professionals who are passionate about childbirth education. We provide our fellow birth professionals and their clients with educational resources and products which are evidence-based, visually-appealing, modern, easy to use, informative and economical.
What kinds of products to you offer?
We have many products covering topics from early pregnancy all the way through the postpartum period, which contain the very best information, illustrations and resources available for childbirth education. We have six different booklets for distribution to clients. We have many unique visual aids, including small and large size posters, a desktop poster display, and pocket reference guides. We also have an evidence-based childbirth education Curriculum, a PowerPoint Childbirth Course, DVDs and so much more!
Who are your products for?
Our products are useful for anyone wishing to learn about or teach others about pregnancy, childbirth, breastfeeding, and the postpartum period.
What makes your products unique?
Plumtree Baby products are the most updated, comprehensive childbirth products available. Our products have been created by birth professionals to directly address the concerns and difficulties that many professionals face, such as the desire for update products that contain up-to-date, evidence-based information.. We offer affordable, time-saving tools that can make it easy to start or expand your birth business. All of our products have been reviewed by health care providers and we have consulted with many experts and peers to ensure that our information is useful and accurate.
Rather than take a “one-size-fits-all” approach, we recognize that expectant parents benefit from learning the advantages and drawbacks of many different choices in order to make the best decisions for their birth. We call this approach "Thoughtful Decisions" and incorporate this theme throughout our products.
Are you a childbirth method? Do I need to be certified/affiliated with Plumtree Baby to use your materials?
Plumtree Baby is not a certifying organization, nor have we developed a specific childbirth “method”, rather our products focus on helping to inform and educate parents on a variety of topics and can be used to teach a variety of philosophies and techniques for approaching pregnancy, birth and the postpartum period. Anyone may purchase and use our materials.
We do offer our Plumtree Baby Curriculum that includes detailed instructions and lesson plans that may be used as a guide for teaching and we offer an Educator Starter Package with all of the materials needed to get started with teaching. However, our products are flexible and allow Birth Professionals to customize their courses to best meet the needs of their clients.
What does “Plumtree Baby” mean and how did you come up with the name?
We wanted to create a name that people could easily recognize and not confuse with other childbirth businesses. We love nature and looking out the window one spring day, we spotted the first flowers blooming on a nearby plum tree. Inspired by the beauty of the many changes that plum trees go through during the growing season, much like the process of pregnancy, birth and early parenthood, we chose the name Plumtree Baby.
Placing an order
Do you have a customer service email address or phone number that I can use to speak with someone about your products and/or about my order?
You can contact us at contact us or 1-800-939-0134. Our Customer Service hours are 9am - 5pm MST Monday-Friday. Plumtree Baby is closed on Saturdays, Sundays and all U.S. holidays.
Do you offer bulk discounts?
We offer a discount on our website for any booklet if you select the "15 pack" option. We also offer discounts for our Basic and Complete sets in quantities of 10.
Additional bulk discounts are available for orders of 50, 100, 250 and 500 booklets. We also offer bulk discounts for other products. If you wish to purchase in bulk, please contact us at 1-800-939-0134 or info@plumtreebaby.com to get a price list or quote.
Is there any way to brand, customize or “white label” the produces and have them reflect the name/logo of my company?
Plumtree Baby is happy to customize our products for your company or institution. This service is primarily used by larger businesses who buy in bulk, though some of our products can be customized in small quantities. For example, our posters can be white labeled in quantities of 25 or more, while our booklets require a minimum order of 500. Please contact us to discuss your needs.
Do you offer wholesale?
Brick and mortar stores can request to become re-sellers. Please contact us at 1-800-939-0134 or info@plumtreebaby.com to receive additional information and pricing.
What shipping carrier do you use and when can I expect my shipment to arrive?
We primarily use USPS for shipping our products. Your order will be processed within 1-3 business days of receipt. Priority Mail or First Class Mail shipments to the continental U.S. usually arrive within 2-3 days of shipping. Media Mail can take 5-10 days. See our shipping policy for additional information.
How do I change or cancel my order?
Once an order is placed you must contract us to make changes. If the order has not yet been processed, we can make a change for you or cancel your order. Once the order has been processed, you must submit a return for any products you do not wish to keep (see our return policy for instructions on completing a return).
What if I am dissatisfied with the materials? Can I return them?
In the event that you are dissatisfied with a Plumtree Baby product, you can return it within 14 days of receipt of your shipment (unless the product is noted to be non-returnable and non-refundable). All returns must be accompanied by a Return Authorization (RA) number and must be processed through our customer service number or email. Please see our return policy and email us or call 1-800-939-0134 to speak to someone.
Please note that returns will not be accepted after 14 days from the date of receipt and only items that are returned in their original, unaltered condition will be processed. All refunds will be made with in 5 business days of receipt of the return and will return to the original method of payment. Additionally, fees associated with shipping and handling will not be refunded; only the charges for the items returned will be refunded.
Do you ship internationally?
We offer shipping to many countries through our website, however we can ship to any countries not listed or provide a custom shipping quote by email. Please email us and provide your product list, quantities, and shipping address. We will email you a quote and ship the products once your payment is completed.
In addition, we have distributors in France and Australia. Check out their websites for resources available locally.
Do you offer your products in other languages?
We currently offer our posters in French and Spanish and we are working on additional translations. If you are interested in another language, please contact us to discuss your needs.
I work with disadvantaged and low-income women, do you offer discounts for people like me?
We do not offer discounts directly, however we started our Plumtree Baby Community Support Project in 2012 to help support professionals like you. The goal of this project is to give free materials to birth professionals who support and educate low-income, teenage and/or disadvantaged women during pregnancy and birth. Be sure to sign up for our newsletter to learn more about the project and apply for the project when it is next available.
Our next scheduled give away is in the fall of 2013. Please note: these materials are "seconds," meaning they have imperfections such as creases, cover damage, or below average print quality, but they are all readable and usable. There are a limited number of materials available and entries will be accepted for a limited time.