Frequently Asked Questions about Plumtree Baby

Products

We offer educational resources and teaching tools for topics from early pregnancy all the way through the postpartum period. Developed by educators in collaboration with health care providers (learn more about our team here), our resources have been used to educate families for over ten years. Supporting research and references for our materials can be viewed our References page.

We have booklets and handouts for distribution to clients. We also have evidence-based Teaching Curriculums, PowerPoint Courses and Posters.

Anyone can purchase our resources. Our customers include childbirth educators, doulas, clinicians, birth centers, hospitals, health departments, WIC clinics and more.

Plumtree Baby products are the most updated and comprehensive perinatal education products available. Created by educators, our products are affordable, user-friendly, and consistently receive five-star ratings.

Rather than take a “one-size-fits-all” approach, we recognize that expectant parents benefit from learning the advantages and drawbacks of many different choices in order to make the best decisions for their birth. We call this approach "Thoughtful Decisions" and incorporate this theme throughout our products.

Many training programs leave new educators on their own to develop their own course and materials. Our Starter Packages eliminate the hassle of starting from scratch by providing every resource a new educator needs.

The packages include:

- Teaching Curriculum (digital or print/digital)

- 25 copies of the parent workbooks

- Corresponding PowerPoint slides (standard or custom branded)

Copyright: All of our products are copyrighted and can not be copied or reproduced. The only exception can be found in our Curriculums and the Class Handouts and Activities where specific pages have been marked with permission to copy for non-commercial use.

Licensing: Choose the license that fits your use and organization size. A "user" is defined as an educator, instructor or birth professional who provides instruction to multiple clients. License types we offer:

- Single user license: a Plumtree Baby resource is purchased and used by one educator or birth professional (user).

- Multi-user/small business license: a resource is purchased by a business for use by it's members/employees/contractors while employed by the business. No more than 5 users.

- Large business license: Available by special order, this license is appropriate for an organization providing Plumtree Baby resource to 6 or more users (employees/contractors/members).

Curriculum and Starter Package licenses: Our Curriculums and Starter Packages include a single user license. For a multi-user or large business license, contact us for a quote.

PowerPoint licenses: You can select a single or multi-user license prior to checkout. The PowerPoint license permits the use of the slides for live in-person or online classes/webinars only. The license allows you to customize the presentation by hiding, rearranging or adding additional slides (using our blank slide template).

Regardless of the license, our resources may not be shared outside of your organization or business and digital distribution to clients or patients is not permitted.

We are happy to discuss licensing or assist you in choosing the resources that work best for your clients. Contact us!

For more information on our licenses and copyright restrictions, see our Policies here.

All of our posters are laminated.

Large posters are 18x24" and DO NOT fit in the Display.

The Desktop Poster Display holds up to 40 small size posters (11x17"). The display can be purchased by itself and you can add your own posters. or it is available with poster sets. They are the perfect size for small groups, home visits or to display in exam and birthing rooms.

Custom Branding

We are happy to customize products for your business. Print orders have a minimum order of 250 copies. View our customizable resources here.

We are happy to customize products for your business. Print orders have a minimum order of 250 copies. View our customizable resources here.

Custom options and the timeline vary by type:

- Custom Packets include a custom folder design and a two page custom designed handout. You can also upgrade to include custom branded books. Custom Packets typically take 3-4 weeks to arrive.

- Branded Books include a custom designed four page cover with your choice of cover image, your logo, your custom content on inside/outside back cover). Books are printed quarterly. See the product description for more details.

- Custom Handouts and Guides include your choice of cover image (where available), you logo, contact info and color scheme. Orders typically take 3-4 weeks to arrive.

For most resources, you will need to provide your logo, brand colors, contact information and design preferences (cover photo, etc.).

We provide a Design Guide that has all of the details and the steps you need to know before placing an order.

Our design team is always happy to consult with you and we walk you through each step of the process.

Ordering

Order directly through our website with a credit/debit card, Paypal or other connected payment accounts. Contact us to pay with a purchase order or check.

Anyone can receive bulk discounts automatically! Bulk prices and quantities are listed in a box right above the "Add to Cart" button for many of our products.

We also offer discounts on our Starter Packages.

If you wish to purchase in larger bulk quantities, please contact us to get a price list or quote.

Sign up for our newsletter to receive period sales announcements and exclusive discounts.

Yes! Contact us to set up a tax exempt account. Be sure to include the buyer name and email and the business tax exempt certificate/form.

Brick and mortar stores can request to become re-sellers. Apply for a wholesale account here.

Our PowerPoints and Curriculums can be downloaded using the link we send via email shortly after purchase.

Download links can be used three times and expire 1 year after purchase. We recommend that you save a backup copy of the files with a cloud service to ensure you always have access to them. 

Orders are processed and shipped within 1-2 business days (excluding holidays) using the method selected at checkout. When orders ship, a notice is sent to customers, including tracking links.

Shipping speed varies by carrier and destination and does not include order processing time. We can not guarantee a delivery date, but if you have a "need by" date, please add it to the comments and we will let you know if that date can be met with your shipping choice.

See our shipping policy for additional information.

We primarily use USPS and UPS for shipping our products. During checkout, you can select from several shipping options. 

We offer shipping to many countries through our website. We can ship to countries not listed and provide a custom shipping quote by email. Please email us and provide your product list, quantities, and shipping address. We will email you a quote and ship the products once your payment is completed.

In addition, we have distributors in FranceCanada and Australia. Check out their websites for resources available locally. 

If you are dissatisfied with your order for any reason, you can return your item(s) (unless the item is specified as clearance/non-returnable and non-refundable) for a prompt refund or exchange. Refunds for items returned within 14 days of receipt of the package will be credited the original purchase price (excluding shipping charges) to the original payment method. Returns are accepted for domestic orders only (shipped within the United States).

Contact us to request a return or exchange. See our Return Policy for more information.