Frequently Asked Questions about Plumtree Baby

Frequently Asked Questions

We offer educational resources and teaching tools for topics from early pregnancy all the way through the postpartum period. Developed by educators in collaboration with health care providers (learn more about our team here), our resources have been used to educate families for over thirteen years. Supporting research and references for our materials can be viewed our References page.

General Questions

What kinds of products do you offer and who are they for?

We have booklets and handouts for distribution to birthing or postpartum clients. We also have evidence-based Teaching Curriculums, PowerPoint Courses and Posters that can be used by educators, public health professionals or medical providers to teach classes, provide bedside education or in-home support.

Our childbirth education tools align with the Lamaze Healthy Birth Practices and Essential Content. Our breastfeeding resources are appropriate for Baby-Friendly organizations.

Anyone can purchase our resources. There is no affiliation or certification required.

Our customers include childbirth educators, clinicians, birth centers, hospitals, school districts, non-profits, health departments, WIC clinics and more.

What makes your products unique?

Plumtree Baby products are the most updated and comprehensive perinatal education products available. Created by educators, our products are affordable, user-friendly, and consistently receive five-star ratings.

Rather than take a “one-size-fits-all” approach, we recognize that expectant parents benefit from learning the advantages and drawbacks of many different choices in order to make the best decisions for their birth. We call this approach "Thoughtful Decisions" and incorporate this theme throughout our products.

Can I preview resources before I buy?

Yes! We know it is important that the materials you use align with your company standards. That is why we include comprehensive product images and video previews of most of our resources. In addition, check out the "Take a Look Inside" section of the product to view digital previews.

Organizations can contact us to request physical samples by mail.

What are the best resources for a new educator?

Many training programs leave new educators on their own to develop their own course and materials. Our Starter Packages eliminate the hassle of starting from scratch by providing every resource a new educator needs.

The packages typically include:

- Teaching Curriculum (digital or print/digital)

- 10 copies of the parent workbooks

- Corresponding PowerPoint slides (standard or custom branded)

What are the copyright and licensing requirements?

Copyright: All of our products are copyrighted and can not be copied or reproduced. The only exception can be found in our Curriculums where specific pages have been marked with permission to copy for non-commercial use. This allows you to copy select pages for use by your clients only.

Licensing: Our digital resources come with a standard license which is valid for one location or facility for up to five users. A "user" is defined as an educator, instructor or birth professional who provides instruction to multiple clients.

For larger businesses with multiple locations and/or more than five educators, contact us for a quote.

PowerPoint licenses: The PowerPoint license permits the use of the slides for live in-person or online classes/webinars only. The license allows you to customize the presentation by hiding, rearranging or adding additional slides (using our blank slide template). However, slide content can not be edited.

Our resources may not be shared outside of your organization or business and digital distribution to clients or patients is not permitted.

We are happy to discuss licensing or assist you in choosing the resources that work best for your clients. Contact us!

For more information on our licenses and copyright restrictions, see our Policies here.

Product Information

From parent handouts to complete teaching curriculums, our products are available at a variety of price points and cover the complete needs of educators and parents alike.

Can you help me choose the best resources for my business?

We're happy to discuss your specific requirements and recommend resources to meet your needs. Feel free to chat, email or schedule a time to speak on our calendar. Contact us here.

We've curated essential resources into Starter Packages that include everything you need to teach a class.

Childbirth Starter Package includes labor, comfort measures and basic postpartum and newborn care:

Preparing for Birth PowerPoint
Childbirth Curriculum
Preparing for Birth parent books

Postpartum and Baby Care Starter Package is our comprehensive package that includes everything you need to teach postpartum, newborn and breastfeeding topics:

Settling In with Baby PowerPoint
Postpartum and Baby Care Curriculum
Settling In with Baby parent books

Newborn Starter Package is perfect for newborn/infant care classes:

Newborn Care PowerPoint
Newborn Care Curriculum
Newborn Care parent books

Note that the content in this package is included in the Postpartum and Baby Care Starter Package.

Lactation Starter Package covers all essential breastfeeding information:

Breastfeeding Your Baby PowerPoint
Breastfeeding Curriculum
Breastfeeding Your Baby parent books

Note that the content in this package is included in the Postpartum and Baby Care Starter Package.

Where can I learn about the topics covered in each product?

We have a lot of products, so help you narrow down your options, we include tables that compare topics across resources for each of our resource types. Click the links below to learn more:

Are resources available in Spanish?

Yes! Nearly every resource Plumtree Baby offers has been translated into Spanish. We're always working to add titles in Spanish. You can see our entire collection here.

Do you offer digital versions for online classes?

Yes, the same great content found in our print booklets is also available digitally. We have three options for digital purchasing digital books:

Single digital book
10 pack access codes
Bulk subscription

You can learn more and purchase digital books here.

Do the PowerPoints contain video?

Our Settling In with Baby, Newborn Care and Breastfeeding Your Baby PowerPoints include short, narrated videos to help reinforce learning.

Learn more about using video in your classes and our approach in this helpful article. You can add video from other sources including YouTube into your presentation (and add any other content a well), creating a truly customize solution.

Our Preparing for Birth, Healthy Pregnancy and Birth Choices PowerPoints do not include video at this time.

Can PowerPoints be edited or used in virtual classes?

The PowerPoint license permits the use of the slides for live in-person or online classes/webinars only. Slides can not be incorporated into an on-demand or video recording.

The license allows you to customize the presentation by hiding, rearranging or adding additional slides (using our blank slide template). However, the text and imagery on the provided slides can not be edited.

The standard license is valid for one location or facility for up to five users. A "user" is defined as an educator, instructor or birth professional who provides instruction to multiple clients.

For larger businesses with multiple locations and/or more than five educators, contact us for a quote.

For more information on our licenses and copyright restrictions, see our Policies here.

What size posters fit the Desktop Poster Display?

The Desktop Poster Display holds up to 40 small size posters (11x17"). The display can be purchased by itself and you can add your own posters or it is available with poster sets. Displays with small posters are the perfect resource for small groups, home visits or to display in exam and birthing rooms.

All of our posters are laminated.

Large posters are 18x24" and DO NOT fit in the Display.

Where can I find the product ID number or SKU?

Each product has a unique ID called a SKU and/or ISBN number listed in the product details/specifications.

You can also reach out to us for a quote.

Are your resources Baby-Friendly?

Plumtree Baby’s parent education resources have been written to comply with the International Code of Marketing of Breast-milk Substitutes and fulfill the requirements based on The Ten Steps to Successful Breastfeeding, evidence-based practices established by the BFHI.

We offer Baby-Friendly versions of our Settling In with Baby and Newborn Care books, teaching curriculums and PowerPoints. All of our breastfeeding resources, including the Breastfeeding Your Baby booklet, are also Baby-Friendly.

Learn more about Plumtree Baby's Baby-Friendly resources here.

Lamaze Resources

How are the Lamaze resources different from your standard childbirth materials?

Our Lamaze-branded resources are co-developed with Lamaze International and aligned with their evidence-based Healthy Birth Practices. While our standard childbirth materials are comprehensive and widely used by many educators, the Lamaze collection features specific branding, language, and structure that support Lamaze certification programs and philosophies. Learn about the partnership here.

Learn more about the differences between our standard childbirth materials and the Lamaze materials here.

Who can use the Lamaze resources? Do I need to be a certified Lamaze educator?

These materials were developed in collaboration with Lamaze International and are ideal for Lamaze Certified Childbirth Educators or those pursuing certification. However, they are also a great fit for any birth professional who values an evidence-based, parent-centered approach.

You do not need to be Lamaze certified to use them—educators of all backgrounds can benefit from the clear, research-based content and the alignment with Lamaze’s Healthy Birth Practices.

However, only educators who currently hold an active LCCE credential may identify themselves as Lamaze Certified or advertise that they teach Lamaze classes.

We encourage all educators who use these resources to let families know they are receiving trusted, evidence-based Lamaze educational materials. Approved ways to communicate this include:

We use official Lamaze educational materials.
Our childbirth education incorporates the Lamaze Six Healthy Birth Practices.
Participants receive Lamaze Parent Guidebooks.
Our curriculum includes evidence-based Lamaze educational resources.

What’s included in the Lamaze Childbirth Starter Package?

The Lamaze Starter Package includes three core components to help educators quickly and easily start teaching:

Lamaze Curriculum, designed to help you confidently plan and structure your classes
Lamaze Parent Guidebook for planning your class resources
Lamaze PowerPoint, which reinforces key concepts visually
Bonus: Lamaze branded handouts and a quick start guide

All three tools are aligned in content and presentation to give you a professional, ready-to-teach toolkit.

We also offer a Hospital package for use by teams.

Custom Branding

We are happy to customize products for your business. Print orders have a minimum order of 250 copies. View our customizable resources here.

What resources can be custom branded?

Our custom-branded service is designed to save you time and ensure consistency across your materials. We offer a wide variety of custom branded items such as books, handouts and PowerPoints across the entire pregnancy-to-postpartum journey.

With low minimum orders and personalized service, you'll love how easy and affordable it is to create custom resources!

What does custom branding include, and how long does it take?

We are happy to customize products for your business. View our customizable resources here.

Custom options and the timeline vary by type:

Custom Packets include a custom folder design and a two page custom designed handout. You can also upgrade to include custom branded books. Custom Packets typically take 3-4 weeks to arrive.

Branded Books include a custom designed four page cover with your choice of cover image, your logo, your custom content on inside/outside back cover). Books are printed quarterly. See the product description for more details.

Custom Handouts and Guides include your choice of cover image (where available), you logo, contact info and color scheme. Orders typically take 3-4 weeks to arrive.

Branded PowerPoints include your company color scheme, logo, title and choice of cover image. Orders typically take 4-5 business days to complete and are delivered via an email link to download the file(s) to your device.

Branded Posters include your color scheme and logo. The minimum order quantity is 10 posters per title/size/language. We can also custom brand our Desktop Poster Display.

What do you need from me for a custom order?

For most resources, you will need to provide your logo, brand colors, contact information and design preferences (cover photo, etc.).

We provide a branding overview for each product that has all of the details and the steps you need to know before placing an order.

Our design team is always happy to consult with you and we walk you through each step of the process.

Ordering

Order directly through our website with a credit/debit card, Paypal or other connected payment accounts. Contact us to pay with a purchase order or check.

What discounts are available?

Anyone can receive bulk discounts automatically! Bulk prices and quantities are listed in a box next to the "Add to Cart" button for many of our products.

We also offer discounts on our Starter Packages.

If you wish to purchase in larger bulk quantities, please contact us to get a price list or quote.

Sign up for our newsletter to receive periodic sales announcements and exclusive discounts.

Can I set up a tax-exempt account or pay with a purchase order?

Yes! Contact us to set up a tax-exempt account or to get approval for a purchase order (PO) payment. Send the following:

- Business name
- Contact name
- Contact email address
- Contact phone number
- Billing address
- Tax exemption letter/certificate (if applicable)

You can send attachments to us at sales@plumtreebaby.com.

How do I access digital orders?

Our PowerPoints and digital Curriculums can be downloaded using the link we send via email shortly after purchase.

Download links can be used five times and expire 1 year after purchase. We strongly recommend that you save a backup copy of the file(s) with a cloud service to ensure you always have access to them.

If you order a custom branded PowerPoint, you will receive the download link once you approve the design.

eBooks are ordered through our app and require a user name and password to access. Login to your eBook account here.

When will my order ship?

Orders are processed and shipped within 1-2 business days (excluding holidays) using the method selected at checkout. When orders ship, a notice is sent to customers, including tracking links.

Shipping speed varies by carrier and destination and does not include order processing time. We can not guarantee a delivery date, but if you have a "need by" date, please add it to the order notes and we will let you know if that date can be met with your shipping choice.

See our shipping policy for additional information.

Do you offer free shipping?

Books and other print material are bulky items and the shipping rates vary widely based on on the weight/size of your order and your shipping address.

Unfortunately, we are unable to offer free shipping but we do have several shipping options at check out to help reduce costs if you're not in a rush.

We recommend purchasing in bulk to reduce shipping costs per item, plus you'll receive automatic bulk pricing discounts as well.

What shipping options are available?

We primarily use USPS and UPS for shipping our products. During checkout, you can select from several shipping options.

We offer shipping to many countries through our website. We can ship to countries not listed and provide a custom shipping quote by email. Please contact us and provide your product list, quantities, and shipping address. We will email you a quote and ship the products once your payment is completed.

What is your return policy?

If you are dissatisfied with your order for any reason, you can return your item(s) (unless the item is specified as clearance/non-returnable and non-refundable) for a prompt refund or exchange. Refunds for items returned within 14 days of receipt of the package will be credited the original purchase price (excluding shipping charges) to the original payment method. Returns are accepted for domestic orders only (shipped within the United States).

Contact us to request a return or exchange. See our Return Policy for more information.

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